If your deposit has not reached your gaming account, please contact our Customer Support Team to investigate the reason.
We kindly ask you prepare the following information when contacting us:
- Which deposit method did you use?
- When did you make the deposit?
- Which was the amount of the deposit?
- Did you receive any error message during the deposit process and, if so, which one?
- Were the funds deducted from the account you made your deposit from? If so, please provide a copy/screenshot of the transaction showing your full name and account number.
