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General

10

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Where can I find the Game Rules?
How can I get in contact with Customer Support?
Where can I find the Terms & Conditions?
How do I make a formal complaint?
What is the minimum age to register an account?
Where can I find information on how to become a Betsson Group Affiliate?
Where are you located?

Account

14

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
I had funds deducted due to inactivity, why?
Can I have more than one account?
How do I close my account?
How do I turn off my subscription to newsletters and promotions?
Where can I see and edit my account details?
How can I change my registered e-mail address?
I’ve forgotten my password, how do I get a new one?
I can’t login to my account, why?
I’m unable to create an account, what’s wrong?
What currencies does Betsson support?
How do I join Betsson?

Verification

12

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
How do I know if the documents I am sending will be acceptable?
Documents Guide
What will you do with my documents?
What happens if I do not verify my account?
Why do I need to verify my account?
Which documents do I need to provide?
How long will it take for my documents to be reviewed?
How should I send the required KYC documents?
How do I verify my account?

Deposits

17

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Can I upload my own picture as my poker avatar?
When will my deposit limit allow me to deposit again?
Are there any deposit fees?
What is the CVV/CVC2 code?
What is 3D Secure?
Can I deposit money via a payment method that is not in my name?
Why can’t I add a new Neteller or Skrill/Moneybookers account to deposit?
When I try to deposit, I get an error with the reference 20005 or 20012, what should I do?
I can’t add a new credit card to deposit as all fields are greyed out. What to do?
How can I add a new credit card to deposit?
Why hasn’t my deposit been added to my account?
How do I make a deposit?
What is the minimum amount I can deposit?
What payment methods does Betsson accept?

Withdrawals

13

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Why am I unable to withdraw my winnings or balance?
What is IBAN/SWIFT
Can I request a withdrawal to a payment method that’s not in my name?
Why can’t I withdraw my bonus?
Can I lock my withdrawal so I can’t cancel it?
Why hasn’t my withdrawal reached my bank account?
Why was my withdrawal cancelled?
How do I cancel my withdrawal?
I have requested a withdrawal, when will I receive my money?
How do I request a withdrawal?

Slot Games & Live Casino

15

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Where can I find the bet limits for live casino games?
Slot Games Glossary
What is the live casino chat window for?
What happens if the dealer makes a mistake?
Where is the live casino broadcast from?
Where can I find the game rules?
How do I set up the ‘auto-play’ in the casino slot machines?
Can I change the screen´s resolution for casino slot machine games?
Where can I check my casino game history?
What is ‘Return to Player’?
Can I try the casino games without real money?
Can I trust your online casino?

Sportsbook

40

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
What is a Free/Risk Free Bet, and how do I use it?
What is the ‘Bet Builder’?
Do pending bets count towards sportsbook bonus wagering?
Will I be taxed on cashed out bets?
Can I combine my cashed out wagers with promotions?
Why is my Cashout Request being declined?
Can I Cashout only part of my bet?
When is ‘Cashout’ available?
What is ‘Cashout’ and how do I use it?
What is the Asian Handicap?
What is the European Handicap?
My team won after extra time/penalties, but my bet is lost, why?
Sportsbook Glossary
What happens to my bet when a tennis player retires from the match?
What happens if one of the selections in my accumulator is voided?
What is the delay of the sports live betting stream?
Why can I not view the live streaming?
Where can I see the games/events starting soon?
In what instances are bets cancelled?
What happens to my bet if an event is postponed?
What are Void Bets?
What is e-Sports?
Can I bet on horse racing?
I have made a duplicate bet by mistake. What can I do?
What is the maximum payout a player can receive?
When will I receive my winnings into my account?
My bet was settled incorrectly, what can I do?
Can I change the way odds are displayed?
Where can I find Rules for the Sportsbook?
How do I check the outcome of my bet?
Where can I find Bet History?
Where can I see my open bets?
When will my bet be settled?
What kind of bets can I place?
What is the minimum bet?
Am I able to cancel a bet?
How do I place a bet?

Horse Racing

3

Which betting types do you offer?
What is Gallop?
How can I contact Betsson regarding horse racing?

Poker

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Promotions & Bonuses

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Technical

4

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Can I change the language in my Poker lobby?

Responsible Gaming

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Security & Licenses

4

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
How does the single poker wallet and currency exchange rate work?

Payment Methods

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Football Tournaments FAQ

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Cookie Settings

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Home
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Security & Licenses

Security & Licenses

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
How does the single poker wallet and currency exchange rate work?

Betsson

Betsson Experience Centre
Ta' Xbiex Seafront,
Ta' Xbiex, XBX 1027, Malta.

+44 800 031 8240

Read about responsible gaming and our player protection tools here.