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General

10

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Where can I find the Game Rules?
How can I get in contact with Customer Support?
Where can I find the Terms & Conditions?
How do I make a formal complaint?
What is the minimum age to register an account?
Where can I find information on how to become a Betsson Group Affiliate?
Where are you located?

Account

14

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
I had funds deducted due to inactivity, why?
Can I have more than one account?
How do I close my account?
How do I turn off my subscription to newsletters and promotions?
Where can I see and edit my account details?
How can I change my registered e-mail address?
I’ve forgotten my password, how do I get a new one?
I can’t login to my account, why?
I’m unable to create an account, what’s wrong?
What currencies does Betsson support?
How do I join Betsson?

Verification

12

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
How do I know if the documents I am sending will be acceptable?
Documents Guide
What will you do with my documents?
What happens if I do not verify my account?
Why do I need to verify my account?
Which documents do I need to provide?
How long will it take for my documents to be reviewed?
How should I send the required KYC documents?
How do I verify my account?

Deposits

17

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Can I upload my own picture as my poker avatar?
When will my deposit limit allow me to deposit again?
Are there any deposit fees?
What is the CVV/CVC2 code?
What is 3D Secure?
Can I deposit money via a payment method that is not in my name?
Why can’t I add a new Neteller or Skrill/Moneybookers account to deposit?
When I try to deposit, I get an error with the reference 20005 or 20012, what should I do?
I can’t add a new credit card to deposit as all fields are greyed out. What to do?
How can I add a new credit card to deposit?
Why hasn’t my deposit been added to my account?
How do I make a deposit?
What is the minimum amount I can deposit?
What payment methods does Betsson accept?

Withdrawals

13

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Why am I unable to withdraw my winnings or balance?
What is IBAN/SWIFT
Can I request a withdrawal to a payment method that’s not in my name?
Why can’t I withdraw my bonus?
Can I lock my withdrawal so I can’t cancel it?
Why hasn’t my withdrawal reached my bank account?
Why was my withdrawal cancelled?
How do I cancel my withdrawal?
I have requested a withdrawal, when will I receive my money?
How do I request a withdrawal?

Slot Games & Live Casino

15

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Where can I find the bet limits for live casino games?
Slot Games Glossary
What is the live casino chat window for?
What happens if the dealer makes a mistake?
Where is the live casino broadcast from?
Where can I find the game rules?
How do I set up the ‘auto-play’ in the casino slot machines?
Can I change the screen´s resolution for casino slot machine games?
Where can I check my casino game history?
What is ‘Return to Player’?
Can I try the casino games without real money?
Can I trust your online casino?

Sportsbook

40

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
What is a Free/Risk Free Bet, and how do I use it?
What is the ‘Bet Builder’?
Do pending bets count towards sportsbook bonus wagering?
Will I be taxed on cashed out bets?
Can I combine my cashed out wagers with promotions?
Why is my Cashout Request being declined?
Can I Cashout only part of my bet?
When is ‘Cashout’ available?
What is ‘Cashout’ and how do I use it?
What is the Asian Handicap?
What is the European Handicap?
My team won after extra time/penalties, but my bet is lost, why?
Sportsbook Glossary
What happens to my bet when a tennis player retires from the match?
What happens if one of the selections in my accumulator is voided?
What is the delay of the sports live betting stream?
Why can I not view the live streaming?
Where can I see the games/events starting soon?
In what instances are bets cancelled?
What happens to my bet if an event is postponed?
What are Void Bets?
What is e-Sports?
Can I bet on horse racing?
I have made a duplicate bet by mistake. What can I do?
What is the maximum payout a player can receive?
When will I receive my winnings into my account?
My bet was settled incorrectly, what can I do?
Can I change the way odds are displayed?
Where can I find Rules for the Sportsbook?
How do I check the outcome of my bet?
Where can I find Bet History?
Where can I see my open bets?
When will my bet be settled?
What kind of bets can I place?
What is the minimum bet?
Am I able to cancel a bet?
How do I place a bet?

Horse Racing

3

Which betting types do you offer?
What is Gallop?
How can I contact Betsson regarding horse racing?

Poker

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Promotions & Bonuses

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Technical

4

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
Can I change the language in my Poker lobby?

Responsible Gaming

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Security & Licenses

4

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?
How does the single poker wallet and currency exchange rate work?

Payment Methods

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Football Tournaments FAQ

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

Cookie Settings

3

How can I contact Betsson regarding horse racing?
What is Gallop?
Which betting types do you offer?

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Deposits

Can I deposit money via a payment method that is not in my name?

No. You can only make deposits into your own gaming account using a payment method in your name.

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